PARCELS
A postal parcel is a postal item of specified dimensions and weight, usually containing goods with or without commercial value.
Postal parcels are domestic (from/to the country) and international (originating from or destined for another country). Postal parcels have the following size and weight restrictions:
Domestic
- weight up to 20 kg.
- dimensions - for each of the three dimensions (length, width and height) - from 100 mm to 600 mm.
- cumbersome parcels - up to 1 m in one of the three dimensions or containing fragile objects.
The dimensions of cumbersome parcels exceed certain dimensions either in their shape or structure, do not allow for easy loading together with other parcels, or require special care.
International
Size and weight restrictions for international postal parcels depend on the country of destination and may be
- weight - up to 31,5 kg
- dimensions - up to 1,5 m for any of the dimensions or 3 m for the sum of the length and the greatest circumference not measured along the length of the item.
It is a mandatory requirement for submitted parcels to be packed according to the weight and contents of the parcel.
Parcels are accepted open for the purpose of checking the contents.
The acceptance of international parcels is subject to all customs control and customs clearance regulations, as well as the requirements for prohibited articles and articles accepted under certain conditions.
Customs control and customs clearance of international items are carried out under the Customs Act and the regulations for its implementation.
When submitting parcels, please note that they cannot contain objects and substances prohibited for insertion in postal items.
Note: For a returned international parcel, the sender pays:
- price for the return
- the non-cancelled prices and charges payable to the designated postal operator in the destination country at the time the parcel is returned to the sender.
Method of addressing postal items
Domestic postal items and money transfers are addressed in the Cyrillic alphabet, and international postal items – in Latin letters and Arabic numerals.
In the lower right corner of the item, the data for the recipient of the item is entered:
- name, second name and last name;
- address - street, number, block, entrance, floor, apartment;
- district;
- postal code and name of the settlement, and for international items the name of the country.
In the upper left corner or in the upper part of the reverse side of the item (except for parcels) the data of the sender of the item is entered:
- name, second name and last name;
- address - street, number, block, entrance, floor, apartment;
- district;
- postal code and name of the settlement, and for international items the name of the country.
In addition to the above, users may address postal items and money transfers:
- Poste restante/On demand - at the post office (PO) of delivery, indicating the name of the recipient
- To a subscription mailbox - by indicating the recipient's name and the number of the mailbox in the post office of delivery.
Examples of properly addressed correspondence | |
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Poste restante/On demand | Between private subscribers |
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Between business partners | To a subscription mailbox |
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Prohibitions
NOT EVERYTHING CAN BE SENT BY POST! Some goods cannot be sent by post. Others can only be sent under certain conditions.
Please note that you as a sender are responsible for the contents of your postal items! Bulgarian Posts Plc does not assume any liability for damages or confiscation by the customs or the security services authorities!
Dear Customers,
In order to comply with the general safety requirements and country-specific legislation, certain restrictions have been imposed on goods and substances that you can or cannot send in a postal item. Please read the information below to find out what you are allowed to send in an international item. Please note that you are responsible for restricted or prohibited substances and goods inserted in your postal items. The requirements below cover all international postal services provided by Bulgarian Posts Plc for sending postal items.
In order to comply with aviation safety regulations:
ATTENTION!
Please note that you as a sender are responsible for the contents of your postal items!
Bulgarian Posts Plc does not assume any liability for damages or confiscation by the customs or the security services authorities!
If for any reason your item is confiscated or detained by the customs or security services authorities, you will lose your right to compensation!
Attach an invoice
In the case of commercial items, make sure that you attach an invoice. This can be easily done by using special self-adhesive envelopes, which can be attached to the item. In most cases, attaching an invoice will prevent your item from being opened by customs officials /for deliveries outside the European Union/.
Addressing
To avoid unnecessary delays, please make sure that your item is addressed correctly.
Please add the recipient's phone number and/or email address when addressing your postal item. This will allow the local postal operator (in some countries) to contact the recipient more quickly.
FREQUENTLY ASKED QUESTIONS
Prices
The prices of the services within the scope of the universal postal service are exempt from VAT in connection with the requirements of the Value Added Tax Act, as of 1 January 2007.
Templates and forms
For completion with the option to save and print
Customs declaration CN23 embedded in CP72 - PDF or Word.
The declaration is completed in five copies and is provided at the post office when the parcel is dispatched.
Advice of delivery Form 243 - Excel or Word
A single power of attorney to deliver a postal item Word.
Application for an inquiry regarding items sent/received Word.
Application for withdrawal or redirection of a parcel Word.
Templates
